CABAL 2 Service Closure Updates

3/16/2018 6:13:20 PM

Greetings Ektensians,

We would like to share an update about the wind-down of the CABAL 2 game service.

On March 21st, CABAL 2’s Item Shop will close its doors.

Please note that any unspent eCoins (which were not obtained from Vouchers) can continue to be used in CABAL Online.

If you have purchased an eCoin refill for CABAL 2 within the last 90 days and have not used any eCoins from that purchase, please submit a support ticket containing the date, amount, and payment method of your payment to apply for a refund. We will be issuing limited refunds for unused eCoin refills if the purchase was made using a refund-supported payment method. Unfortunately, we are not able to issue partial refunds. We will begin processing refund support requests after the closure of the CABAL 2 Item Shop on March 21st.

If your payment meets all of the following criteria exactly, we encourage you to submit a support ticket:

• You purchased an eCoin refill for CABAL 2 at any price point within the last 90 days.
• You did not spend any eCoins received from the aforementioned refill.
• You refilled using Credit Card, PayPal, or Bank Transfer.
• You primarily play CABAL 2 (not CABAL Online)

If your refill was made using a prepaid card or other alternative payment method, we are unable to provide a refund. However, any eCoins gained from your purchase can still be used in CABAL Online. We cannot guarantee that a refund of any given transaction will be possible, but we will do our best to help if we believe your payment meets all of the above criteria. We will process refund-related support requests continuously until the game servers close.

The CABAL 2 servers will remain online and will continue to be available for play until April 18th, 2018. Once the Item Shop closes on March 21st, the CABAL 2 game client will no longer be available for new downloads.

We will follow up with more details regarding the service closure, including information about CABAL 2’s upcoming Goodbye Event, which will run until the game closes. We have cherished our time with all of you in Ektensia, and we want to give CABAL 2 the fun and adventure-filled send-off it deserves.

CABAL 2 Team